Refund and Return Policy

Thank you for shopping at Tejodhaara Naturals. We are committed to providing you with high-quality, natural health foods. If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must provide proof of purchase, such as an order number or receipt.

Certain items are exempt from being returned, including:

• Perishable goods such as opened ghee products due to hygiene reasons.
• Items that are damaged or missing parts for reasons not due to our error.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Return Address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with your order number and a photo of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement or a full refund.

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] to request a return authorization.
2. Pack the item securely in its original packaging, if possible.
3. Include a copy of your proof of purchase (order number or receipt) inside the package.
4. Ship the item to the return address provided by our customer support team.

If you have any questions on how to return your item to us, contact us at [Your Email Address] or [Your Phone Number].